“Make it relevant” is the theme for Interaction 2011, Varolii's annual client conference, which will be held at the beautiful Red Rock Resort outside Las Vegas from May 22/23 to May 25. Since I am going to be giving a couple of presentations at the conference, I have been thinking about what "make it relevant" means. Continue reading →
Archive for February, 2011
When it comes to money, size does matter. More is better, biggest is best.
It's important to keep this in mind when comparing alternative methods for collecting past due accounts. While cost efficiency is good, at the end of the day whichever approach yields the tallest stash of cash should win. Continue reading →
The devil is in the details.
I am completing my MBA – 2 classes left. I am currently in Strategic Human Resources and being asked to uphold to the strictest syllabus I have ever seen in my life (55 pages). This said, as a professional, I complete my assignments according to requirements.
I received an email from my university a few days ago. It started with: Continue reading →
So, I like to use my family as customer examples whenever possible in my presentations. This is the first time I am actually documenting them online – so not only have I entered into a new realm of exposing my fun and dysfunctional family, but I am undoubtedly going to get a phone call…but not from my niece. She will SMS, Tweet, Facebook, or email me (and if I don't respond within 60 seconds she repeats – she is all about the immediacy). Continue reading →
I gave a presentation last month at a cable industry collections conference on the increasingly mobile consumer and its implications for collections operations. This was an opportunity to educate the audience made up of credit and collections leaders on the rise of the "mobile only" segment of consumers in the market for telecommunications services, with an in depth look at how this impacts their customer relationships. Continue reading →