Interactive communications within the utility industry have grown increasingly popular as energy and electric companies continue to introduce new smart grid technologies.
Recently, General Electric announced that it would combine its "smart" appliances with Nucleus, its Internet-based home energy management system, to spur consumer interest in the electric grid, reports CNET. Continue reading →
As the economy begins to pick up and both retailers and shoppers enter the holiday season, it is more important than ever that companies have up-to-date customer communications software to ensure that satisfaction - and the business' bottom line - remain high. Continue reading →
As new healthcare laws go into effect, it will become increasingly critical for practices and hospitals to identify ways to cut costs while maintaining customer communications and satisfaction. Continue reading →
As mobile and online banking become increasingly popular, financial institutions are looking for new ways to harness the technology's revenue-generating capabilities to improve customer communications.
Recently, Bank of America announced plans to introduce a new two-way Short Message Service that allows customers to respond to fraud alerts while managing accounts and investigating more traditional bank services, all via text, reports Reuters. Continue reading →